General conditions of sale (The Playful Therapist)

Article 1:Terms and conditions

These are the Terms and Conditions governing the use of this service and the agreement that operates between you and The Playful Therapist. These Terms and Conditions set out the rights and obligations of all users regarding the use of the service.

By accessing or using our service you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms and conditions, then you may choose to not access the service.

Article 1a: Age limit

Age restrictions apply: The company only accepts clients over 18 years old (for services: coaching, workshops, seminars). We do our best to restrict access to our sites, products and services to minors. Even if the content of our products and services is not of a shocking nature, we prefer to target a mature audience capable of understanding the implications and responsibilities of the business world. Any subscriber to the newsletter who does not meet these criteria (age over 18) will be immediately deleted from our database as soon as this is brought to our attention.

Article 2: Order

Any order placed on a site belonging to the company The Playful Therapist implies full and unreserved acceptance of these general conditions of sale.

Article 3: Price

The prices are indicated in GBP. The price of items can be changed at any time. However, the price applied to an order will be that announced at the time of the order.

Article 4: Payment

Payment is due immediately on the date of the order, including for pre-order products. You can pay by credit card. Cards issued by banks domiciled outside the United Kingdom must be international bank cards (Mastercard or Visa). Secure online payment by credit card is made through the company Stripe. The information transmitted is encrypted by software in the rules of the art and cannot be read during transport over the network. Any guarantee as to the security of this system is entirely the responsibility of the company Stripe and cannot be attributed to us.

Article 5: Delivery

Delivery is made to the address you specified when placing your order (therefore, pay particular attention to the spelling of the address you enter and especially the postal code). The risks will be your responsibility from the date on which the ordered products have left our premises. The Playful Therapist is not responsible for any custom charges or fees incurred through shipping oversees. That is the sole responsibility of the customer

Article 6: Complaints

If you have any concern or dispute about goods or services, please contact natalie@theplayfultherapist.org.uk and we will do our best to resolve the dispute

Article 7: Email marketing

By purchasing an item through this online shop and agreeing to the terms and conditions, you are giving permission for The Playful Therapist to add you to the email marketing list. All emails sent will be in connection with the products and services of The Playful Therapist or as part of direct communication reguarding the specific course you have purchased. Your email address or personal details will not be passed onto any third party and will be held in accord with ICO and GDPR requirements. You can opt out of these email communications at any time

Article 8: Changes to these Terms and Conditions

These Terms and Conditions will be reviewed annual, but we reserve the right at our sole discretion to modify or replace these Terms at any time as needed. Changes and clarifications will take effect immediately upon their public posting. By continuing to access our service after those revisions become effective you agree to be bound by the revised terms.

Article 9: Company information The Playful Therapist

The Playful Tangler is a subsidary of The Playful Therapist

The Playful Therapist

Studio 5-116, Unit 5 Harrington Way

Warspite Road

London SE18 5NR